Customer service specialist

Job responsibilities:

Responsibilities for this position include but are not limited to the following:

- Providing high-level service to both internal and external customers to reach maximum customer satisfaction level;

- Handling customer requests through ecommerce and emails;

- Working with E-deliveries (SNT) and E-invoices (ESF) on government portal;

- Creating orders in SAP and planning deliveries in collaboration with the sales team;

- Communicating regularly with the sales team and fulfilment team to improve delivery and stock performance;

- Managing data quality in SAP;

- Improvement of sales processes (order management; delivery; invoicing… etc.)

Background and skills:

The ideal candidate possesses these skills.

- Bachelor’s degree in Economics, Logistics or similar technical field;

- 1-2 years of experience in a similar position;

- Strong Russian, English is a must (at least intermediate level), Kazakh is a big plus;

- Experience in SAP is a plus;

A good team player with a customer-focused mindset