NPS
70%
NPS 2021
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS = %promoter - %detractors
4,6
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the folowing factors:
- Professional expertise
- Relationship management
- Communication quality
- Troubleshooting
- Service delivery speed
- Document management quality
9 / 10
9/10 are satisfied with troubleshooting
3 / 5
3/5 would recommend ANCOR to friends and collegues
7 / 10
7/10 clients consider ANCOR as their strategic business partner
9 / 10
9/10 are satisfied with troubleshooting
We are working with ANCOR for 3 years for recruitment services. ANCOR is always great with finding the right people for the right places.
Eren Eygi
Executive Director NOBEL AFF
We really like ANCOR’s work in general: quick, efficient and proactive.
Mayram Sarieva
University of Central Asia
We have been cooperating for about 4-5 years. ANCOR provides HR administration and recruitment services. Responsiveness of employees and timely reaction to requests are ANCOR’s specialty.
Nadezhda Nogai
“Boehringer Ingelheim Pharma Gesellschaft m.b.H” affiliate in Kazakhstan
Recruitment
- Respond to any request within 2 hours;
- Start working on request within 24 hours after its receipt;
- Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
- Deliver full information about a hiring company and a vacancy to a candidate;
- Deliver status reports at least once a week
Outsourcing
- Achieve result if requested by a client;
- Respond to any request within 2 hours;
- Solve the task or deliver an action plan within 24 hours;
- Provide correct documentation;
- Adhere to the law
- Inform a client on legal or business risks