NPS

NPS

53%
NPS 2020
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS = %promoter - %detractors
10%
33%
57%
Detractors
Passives
Promoters

4,5
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the folowing factors:
  • Professional expertise
  • Relationship management
  • Communication quality
  • Troubleshooting
  • Service delivery speed
  • Document management quality
9 / 10
9/10 are satisfied with troubleshooting
3 / 5
3/5 would recommend ANCOR to friends and collegues 
7 / 10
7/10 clients consider ANCOR as their strategic business partner
9 / 10
9/10 are satisfied with troubleshooting
We really like ANCOR’s work in general: quick, efficient and proactive.
Mayram Sarieva
University of Central Asia
Mayram Sarieva
We have been cooperating for about 4-5 years. ANCOR provides HR administration and recruitment services. Responsiveness of employees and timely reaction to requests are ANCOR’s specialty.
Nadezhda Nogai
“Boehringer Ingelheim Pharma Gesellschaft m.b.H” affiliate in Kazakhstan
Nadezhda Nogai
WE have been working with ANCOR for a very long time. All the candidates selected by the company have successfully passed probation and continue to work effectively.
We thank the company and managers for their professionalism in recruitment, as well as for their efficient work.
Yana Tobolina
“COFCO International RU”
Yana Tobolina
We have been cooperating with ANCOR since 2017. Individual and client-oriented approach to recruitment is worth mentioning. Success of our employees, selected by ANCOR, confirms the quality of the company’s work. We recommend ANCOR as s competent and reliable partner. We thank the company and managers for their quick and professional work.
Akbota Abdugalieva
Accu-Energo
Akbota Abdugalieva
ANCOR is a real team of professionals that I can rely on. For the past 6 years responsiveness, sensitivity, efficiency and flexibility have made this team indispensable to me in terms of recruitment and outsourcing.
Bakhtiyar Nurmatov
Hettich
Bakhtiyar Nurmatov
We thank ANCOR for effective cooperation. The results of your work have always complied with our requirements and met the professional level. ANCOR has provided us with highly qualified recruitment support.
Elena Khvan
Mareven Food Tian-Shan
Elena Khvan
PERI Kazakhstan Company has been hiring staff with ANCOR for more than 5 years. All the time we have been receiving speedy and quality service. Relationship with ANCOR’s employees is always warm and effective. We can definitely recommend this company as labor market professionals.
Igor Tyapkin
Igor Tyapkin
PERI Kazakhstan
Igor Tyapkin
We could not find an employee for a long time, while choosing a recruitment agency, decided to opt for ANCOR and never regrated. Professional approach, flexibility, loyalty. We found the employee within a week. We are happy!
Madina Abdrasulova
EZ WiFi
Madina Abdrasulova
ANCOR Central Asia has been a reliable partner for our company in recruitment services for several years. During our cooperation ANCOR has confirmed its professional status and competence in selecting candidates for various management and expert level positions. We are happy with our cooperation and recommend ANCOR as a reliable and expert recruitment partner!
Tatyana Stolyarova
Mobile Telecom Service (Tele2/Altel)
Tatyana Stolyarova
Recruitment
  • Respond to any request within 2 hours;
  • Start working on request within 24 hours after its receipt;
  • Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
  • Deliver full information about a hiring company and a vacancy to a candidate;
  • Deliver status reports at least once a week
Outsourcing
  • Achieve result if requested by a client;
  • Respond to any request within 2 hours;
  • Solve the task or deliver an action plan within 24 hours;
  • Provide correct documentation;
  • Adhere to the law
  • Inform a client on legal or business risks
Contact us
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