Технический специалист по поддержке продаж (Sales technical specialist)

Description:

Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice for 80% of all front line technical issues.
Quickly and accurately determine customer requirements for technical and product information to resolve the issue
Correctly specify appropriate products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent to replace a competitor’s product, for lubricants products in dedicated business area.
Prepare customer plant/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy.
Work closely with local sales, who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.
Receive referrals of technical problems or other customer contact from the customer service centre and work to resolve with the customer.
Develop and deliver appropriate lubricants training to sales/ customer service centre staff to develop their expertise, as well as tailored training packages for customers where required
Liaise with Operational Portfolio Managers for product portfolio issues as appropriate.
Manage portfolio harmonisation process at customer level, including smooth conversion of customers caused by product introductions and retirements.

Requirements:

Conditions: