Технический специалист по поддержке продаж (Sales technical specialist)
Description:
- Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice for 80% of all front line technical issues.
- Quickly and accurately determine customer requirements for technical and product information to resolve the issue
- Correctly specify appropriate products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent to replace a competitor’s product, for lubricants products in dedicated business area.
- Prepare customer plant/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy.
- Work closely with local sales, who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.
- Receive referrals of technical problems or other customer contact from the customer service centre and work to resolve with the customer.
- Develop and deliver appropriate lubricants training to sales/ customer service centre staff to develop their expertise, as well as tailored training packages for customers where required
- Liaise with Operational Portfolio Managers for product portfolio issues as appropriate.
- Manage portfolio harmonisation process at customer level, including smooth conversion of customers caused by product introductions and retirements.
Requirements:
- Minimum 2 years’ experience in Lubricants or equipment.
- Higher education (engineering or chemistry).
- Strong Engineering skills.
- Level of English – Intermediate is a minimum.
Conditions:
- Work in a Home-office.
- Medical insurance for the family.
- Corporate car.
- Ready for business trips.