Менеджер по работе с клиентами
Обязанности:
• Provide technical input and advice on print projects as required
• Take briefs from the client including full specification details and deadline dates and manage from start to finish
• Suggest alternative options and innovation where possible
• Produce detailed specifications for internal and external clients based on client knowledge
• Brief suppliers on client requirements
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification and on time
• Ensure activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that compliment their print
• Implement new methods and procedures as required
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Ensure invoicing procedures are followed
• Able to attend meetings away fr
Требования к опыту:
• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritisation skills
• Able to work under pressure and to tight deadlines, with a good sense of humour
• Has a high level of technical print knowledge with detailed understanding of different techniques
• Experienced and confident with press passing
• Is professional, courteous and calm under pressure
• Has a project management mind-set
• Process driven, with an eye to sales and business development
• Approachable and confident to offer advice in meetings
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office and Google Apps is preferred but not essential
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Experience in a client facing role is essential
• Experience in liaising directly with clients and advising