IT Service Desk

Обязанности:
1. Technical Skills
a. Microsoft Windows (Windows 10, Windows 7)
b. Understanding Microsoft Active Directory
c. Microsoft Office Standard Software Products (Word, Excel, PowerPoint, Access, Vision, Project, Publisher, Office 365, One Drive)
d. Understanding basic network technologies and protocols
e. Knowledge of ServiceNow tool would be an additional advantage
f. Knowledge of ITIL tool would be an additional advantage Certifications: ITIL, MCP, MCSA or MSCE

2. Soft Skills
a. At least 2 year of working experience in Service Desk
b. Project management experience
c. English skills in speech and writing
d. Kazakh \ Russian language
e. Advanced communication skills
f. Organizational talent
g. Service oriented approach
h. Readiness to travel

Требования к опыту:
1. Service Desk Support:
a. Responds to phone, e-mail and other requests for assistance from end-users of IT systems and services
b. Resolves levels 1 and 1.5 incidents with minimal assistance and supervision
c. Creates and administers user IDs, passwords and associated security systems
d. Produces and publishes all enterprise IT communications to business customers
e. User support and training
2.
3. Hardware Support:
a. PC installation, configuration and setup
b. Technical support for Desktop- and Laptop-PCs like emergency maintenance, implementation of hardware enhancements
c. Implementation, maintenance and removal of peripheral devices like printer, scanner etc.
d. Coordination external technical support, e.g. vendor support or other technical consultancy
e. User support and training

4. Facility / Environmental Support
a. Workplace movements (moves inside an existing affiliate)
b. Office Movements (entire facility moves to a new location)
c. IT users management
d. Assisting the rest

Испытательный срок (дней):
100